I swear, the ones in my area are collectively the most stuck up pieces of shit to grace this earth. First of all they have no sense of service, they rip you off and and inevitably are rude and wrong most of the time.
A few months ago I dropped like $800 bucks to eventually get my car fixed after spending like $400 taking it places that had no clue what to do. So then Friday happens.
Around 6:00 my boyfriend and I dropped off my car at Nissan to get fixed. After my last fiasco I decided I'd be more than willing to pay the premium to go to the dealer to get my car fixed because A) I knew they would have the parts & B) They are allegedly specialists in said vehicle.
Well at the dealership my boyfriend discovered he had a flat - the thread was completely busted so I called AAA and within 40 minutes the donut was on but before he left (AAA has great service by the way - I'm going to keep renewing my membership) but afterwards he had to put the fear of God in us. He told my boyfriend that his other tire was going to explode any second and that he shouldn't drive on it. So at 6pm what the hell were we supposed to do with no car but drive home. Anyway, we get to firestone this morning, they tell us that it will be 2 and half hours until we're done. On our way into the movie theater, I get a phone call from Nissan informing me that I needed new Calibers (which I knew and had informed them of days before bringing in the vehicle) and the whole kitten caboudle (sp?) costing me over $900 and that the previous 10% discount I was going to get was no longer possible. Then he proceeds to tell me that they wouldn't get the part until Thursday (yes! at the dealership) and that I could rent a car for $35/day if I'd like. Yeah. That was going to happen. When I said I'd pick my vehicle up, of course he had to put the fear of God in me explaining that I was driving on a ticking time bomb and it was unsafe, something was dragging, yada yada yada, brake failure, car fires, explosion (I kid you not) he recommends keeping the car on the lot until its fixed (remember 900 + 35/day for a rental). So when I call up firestone, they had the parts and said they could get it done.
Then after the movie (Stardust - which was great by the way for people with with kids that have to go see kid movies) aka the 2.5 hours we were originally quoted, my boyfriend checks his car out back and sees that the fucking donut is still on. I wanted to scream. So over an hour and half later and after confirming they had my part and after they finally finished his tires, we trecked back up to Nissan got my car (after doling out $50 for an 'inspection') we took it to Firestone. The guy said it would be done by 6pm. We'll see.
My guess is that it won't be done by 6, he doesn't have the parts and will have to do a lot more work on the car than originally quoted.
A few months ago I dropped like $800 bucks to eventually get my car fixed after spending like $400 taking it places that had no clue what to do. So then Friday happens.
Around 6:00 my boyfriend and I dropped off my car at Nissan to get fixed. After my last fiasco I decided I'd be more than willing to pay the premium to go to the dealer to get my car fixed because A) I knew they would have the parts & B) They are allegedly specialists in said vehicle.
Well at the dealership my boyfriend discovered he had a flat - the thread was completely busted so I called AAA and within 40 minutes the donut was on but before he left (AAA has great service by the way - I'm going to keep renewing my membership) but afterwards he had to put the fear of God in us. He told my boyfriend that his other tire was going to explode any second and that he shouldn't drive on it. So at 6pm what the hell were we supposed to do with no car but drive home. Anyway, we get to firestone this morning, they tell us that it will be 2 and half hours until we're done. On our way into the movie theater, I get a phone call from Nissan informing me that I needed new Calibers (which I knew and had informed them of days before bringing in the vehicle) and the whole kitten caboudle (sp?) costing me over $900 and that the previous 10% discount I was going to get was no longer possible. Then he proceeds to tell me that they wouldn't get the part until Thursday (yes! at the dealership) and that I could rent a car for $35/day if I'd like. Yeah. That was going to happen. When I said I'd pick my vehicle up, of course he had to put the fear of God in me explaining that I was driving on a ticking time bomb and it was unsafe, something was dragging, yada yada yada, brake failure, car fires, explosion (I kid you not) he recommends keeping the car on the lot until its fixed (remember 900 + 35/day for a rental). So when I call up firestone, they had the parts and said they could get it done.
Then after the movie (Stardust - which was great by the way for people with with kids that have to go see kid movies) aka the 2.5 hours we were originally quoted, my boyfriend checks his car out back and sees that the fucking donut is still on. I wanted to scream. So over an hour and half later and after confirming they had my part and after they finally finished his tires, we trecked back up to Nissan got my car (after doling out $50 for an 'inspection') we took it to Firestone. The guy said it would be done by 6pm. We'll see.
My guess is that it won't be done by 6, he doesn't have the parts and will have to do a lot more work on the car than originally quoted.
