signalmankenneth
Verified User
Got this follow-up email today on this issue!
Thank you for your email. Princess Cruises deeply regrets that two Panamanian men perished at sea after their boat became disabled in early March. Since we became aware of this incident, we have been investigating circumstances surrounding the claim that Star Princess failed to come to the aid of the disabled boat, after a crew member was alerted by passengers.
The preliminary results of our investigation have shown that there appeared to be a breakdown in communication in relaying the passenger’s concern. Neither Captain Perrin nor the officer of the watch were notified. Understandably, Captain Perrin is devastated that he is being accused of knowingly turning his back on people in distress. Had the Captain received this information, he would have had the opportunity to respond.
We all understand that it is our responsibility and also the law of the sea to provide assistance to any vessel in distress, and it is not an uncommon occurrence for our ships to be involved in a rescue at sea. In fact, we have done so over 30 times in the last ten years.
We deeply regret this incident and are continuing our investigation to fully understand the circumstances.
Sincerely,
Princess Cruises
Customer Relations Specialist
customerrelations@princesscruises.com
