Yes. Full time self employed wood floor contractor. I have no employees and only I do the work. I can afford to be picky with whom I contract and I use the negative response to gauge my price in the market. Using the go-away-price-technique I was able to find a higher threshold my customers were ready to pay. I had been priced at about $2.25/sqft for resanding and finishing. I encountered some projects I really didn't want to deal with so I priced them at nearly $4/sqft and I landed both of them. I increased my price to $4 in the future. LOL Except my loyal contractors. They only saw a $.50 increase
Haven't made it through the entire thread yet...but I can relate. Same here. Custom cabinetmaker for 40 years, self employed for 35. My customers love me. I do a lot of kitchen installations using Home Depot cabinets, because I tell them that they'll pay 5 times more if I build them a kitchen. I know the cabinet lines better than the 'designers' at HD, and all I need is for them to get my design (complete with modifications) into the computer.
Quite often, my customers tell me to keep the keys to the house in case they need me to do something. Over the years, I've stopped calling plumbers/electricians on the jobs. I just take care of it. So if a water heater blows, they just call me.
A couple of thoughts before I tell you my (exact same story as yours, albeit with a happier ending). I don't think the contractor bills them for his cost on your work. Maybe he could throw you his profit? That aside....here's my story:
A fairly new customer is now in love with me after I finished their kitchen. They wanted to have the floors refinished. About 500-600 square feet. Oak flooring, but it was solid white. Prob. had 1990's era water based poly over white paint. I remember making a mental note the first day I met them, that the floors were really white. As you know, putting white stain on oak typically makes a pinkish color, with other tones throughout. 'Pickling' was all the rage in the 80's/90's. These floors could not be stained, as they were way too white.
So my regular floor guy isn't answering my calls for a couple of weeks, and I got pissed. (turns out he was out of the country on vacation). I found another guy who does restoration work. His price was almost twice what my regular guy would charge, but he seemed to know his stuff. He too, believed that the floor was painted. I didn't end up going with him, as my regular guy finally called me.
But..he was talking about some new product that he was going to buff into the floor, after 'neutralizing' the oil in the oak after he sanded the floor. He told me he could get it white. I checked the website he gave me, and the white floor was as you would expect....translucent, not solid white.
My regular guy comes to look at the job, and claims that he can get the floor white by raising grain with water after he sands. I've been finishing wood longer than he's been alive, and I was skeptical. Still, I don't question my tradesmen.
Long story short...the floor's beautiful. But it isn't white. So, I had a similar moment with my client. She hated it, and really wanted it white. Lucky for me, I had a handful of pieces of the old floor in my kindling bin, as I took the wood floor out of the kitchen and replaced it with tile.
She tended to remember the old floor much differently than it actually was...which is common with many customers. She's actually clueless about most construction related issues, which made it tough. I told her that we'll get the floor exactly how she wants it, one way or the other. My guy kind of screwed up, because he knew what we wanted.
He told me that the only way to get it white, was to paint it. I told him to sand the inside of a closet, and leave me some paint. I'd fiddle with it. I rolled some paint on. I thinned paint, and rolled another section. Thinned more, and rolled a section. Came back the next day, and the thinned paint looked like shit. The wood really pulled on the painted section, and it looked exactly what I thought the customer wanted. You could see the open grain, but the smooth sections were solid white. I brought down the old floor pieces just so she could compare.
I met with them, and she hated the white. Says she wants to see the grain. This is a situation where I would be screwed if I didn't have the old flooring there. She remembered it much differently, and actually doesn't like it.
Happy ending. Her husband likes the floor, and she agreed that she does too.
I just have to blend the closet now...because I have absolutely nothing better to do with my time.